@import"https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&family=Inter:wght@400;500;600&display=swap";.login-page{min-height:100vh;display:flex;align-items:stretch;background:#fff;font-family:var(--font)}.login-panel{width:46%;flex-shrink:0;position:relative;display:flex;flex-direction:column;align-items:center;justify-content:center;overflow:hidden;background:radial-gradient(circle at 1px 1px,rgba(255,255,255,.025) 1px,transparent 0),linear-gradient(160deg,#07090f,#0b1120 30%,#0f1a30,#0d1528);background-size:30px 30px,100% 100%}.login-panel__ring{position:absolute;border-radius:50%;border:1px solid rgba(238,59,49,.12);pointer-events:none;animation:ring-pulse 4s ease-in-out infinite}.login-panel__ring--1{animation-delay:0s}.login-panel__ring--2{animation-delay:1.3s}.login-panel__ring--3{animation-delay:2.6s}@keyframes ring-pulse{0%,to{opacity:1}50%{opacity:.55}}.login-panel__ring--1{width:420px;height:420px;top:50%;left:50%;transform:translate(-50%,-50%);border-color:#ee3b311a}.login-panel__ring--2{width:600px;height:600px;top:50%;left:50%;transform:translate(-50%,-50%);border-color:#ee3b310f}.login-panel__ring--3{width:800px;height:800px;top:50%;left:50%;transform:translate(-50%,-50%);border-color:#ee3b3108}.login-panel:after{content:"";position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:320px;height:320px;background:radial-gradient(circle,rgba(238,59,49,.08) 0%,transparent 70%);pointer-events:none}.login-panel__content{position:relative;z-index:1;display:flex;flex-direction:column;align-items:center;text-align:center;gap:0;padding:0 40px}.login-panel__logo{filter:drop-shadow(0 4px 24px rgba(238,59,49,.2))}.login-panel__divider{width:48px;height:1px;background:linear-gradient(90deg,transparent,rgba(238,59,49,.5),transparent);margin:32px auto 24px}.login-panel__tagline{font-family:var(--font-display);font-size:14px;font-weight:600;color:#fffc;letter-spacing:.04em;margin:0 0 8px}.login-panel__sub{font-size:11px;font-weight:600;color:#ee3b31d9;letter-spacing:.14em;text-transform:uppercase;margin:0;font-family:var(--font-display)}.login-panel__footer{position:absolute;bottom:28px;left:0;right:0;text-align:center;font-size:11px;color:#ffffff38;letter-spacing:.02em;z-index:1}.login-form-panel{flex:1;display:flex;align-items:center;justify-content:center;background:#f4f6f9;padding:40px}.login-card{width:100%;max-width:400px;background:#fff;border:1px solid #e8ecf0;border-radius:16px;padding:40px 40px 44px;box-shadow:0 1px 3px #0b11200a,0 8px 24px #0b11200f}.login-card__brand{display:flex;align-items:center;gap:12px;margin-bottom:40px}.login-card__brand-text{display:flex;flex-direction:column;gap:1px}.login-card__brand-name{font-family:var(--font-display);font-size:16px;font-weight:800;color:#0b1120;letter-spacing:.14em;line-height:1}.login-card__brand-product{font-size:11px;font-weight:500;color:#ee3b31;letter-spacing:.06em;text-transform:uppercase}.login-card__title{font-family:var(--font-display);font-size:28px;font-weight:800;color:#0b1120;margin:0 0 8px;letter-spacing:-.025em;line-height:1.15}.login-card__subtitle{font-size:14px;color:var(--text-secondary);margin:0 0 36px;line-height:1.5}.login-card__error{display:flex;align-items:center;gap:8px;background:#fff5f5;color:#c0392b;font-size:13px;padding:11px 14px;border-radius:8px;margin-bottom:24px;border:1px solid rgba(192,57,43,.2);border-left:3px solid #E8282B}.login-field{margin-bottom:20px}.login-field label{display:block;font-size:12px;font-weight:600;color:#374151;letter-spacing:.04em;text-transform:uppercase;margin-bottom:8px}.login-field__wrap{position:relative;display:flex;align-items:center}.login-field__icon{position:absolute;left:14px;color:#9ca3af;pointer-events:none;flex-shrink:0}.login-field__wrap input{width:100%;height:48px;padding:0 44px 0 42px;font-size:14px;font-family:var(--font);color:#0b1120;background:#f9fafb;border:1.5px solid #e5e7eb;border-radius:10px;outline:none;transition:border-color .18s ease,box-shadow .18s ease,background .18s ease;box-sizing:border-box}.login-field__wrap input::placeholder{color:#c0c7d0}.login-field__wrap input:focus{border-color:#ee3b31;background:#fff;box-shadow:0 0 0 3px #ee3b311f}.login-field__toggle{position:absolute;right:12px;background:none;border:none;cursor:pointer;padding:4px;color:#9ca3af;display:flex;align-items:center;border-radius:4px;transition:color .15s}.login-field__toggle:hover{color:#ee3b31}.login-card__submit{width:100%;height:50px;margin-top:12px;display:flex;align-items:center;justify-content:center;gap:8px;font-family:var(--font-display);font-size:15px;font-weight:700;letter-spacing:.02em;color:#fff;background:linear-gradient(135deg,#f25a51,#ee3b31 45%,#d42f26);border:none;border-radius:10px;cursor:pointer;box-shadow:0 4px 14px #ee3b3166,inset 0 1px #ffffff2e;transition:all .2s cubic-bezier(.4,0,.2,1)}.login-card__submit:hover:not(:disabled){background:linear-gradient(135deg,#f46960,#f04038 45%,#c92820);box-shadow:0 6px 20px #ee3b3185,inset 0 1px #fff3;transform:translateY(-1px)}.login-card__submit:active:not(:disabled){transform:translateY(0) scale(.985);box-shadow:0 3px 10px #ee3b3159}.login-card__submit:disabled{opacity:.55;cursor:not-allowed;transform:none}.login-card__spinner{width:18px;height:18px;border:2.5px solid rgba(255,255,255,.35);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.topbar{position:fixed;top:0;left:0;right:0;height:var(--topbar-height);background:var(--bg-white);border-bottom:1px solid var(--border);box-shadow:0 1px 0 var(--border),0 2px 12px #0b11200d;display:flex;align-items:center;padding:0 20px 0 0;gap:0;z-index:100}.topbar__logo{width:var(--sidebar-width);flex-shrink:0;background:linear-gradient(155deg,#0a1628,#0d1e3a 55%,#0f2444);height:100%;display:flex;align-items:center;padding:0 20px;margin-right:20px;cursor:pointer;position:relative;overflow:hidden}.topbar__logo:before{content:"";position:absolute;top:0;left:0;right:0;height:2px;background:linear-gradient(90deg,#EE3B31 0%,#f25a51 60%,transparent 100%);opacity:.9}.topbar__logo:after{content:"";position:absolute;right:0;top:0;bottom:0;width:1px;background:#ffffff0d}.topbar__search{display:flex;align-items:center;gap:8px;width:300px;height:36px;background:var(--bg-subtle);border:1px solid var(--border);border-radius:var(--radius-lg);padding:0 14px;flex-shrink:0;transition:all var(--transition-md);position:relative}.topbar__search svg{color:var(--muted-text);flex-shrink:0}.topbar__search input{background:transparent;border:none;color:var(--text-primary);font-size:13px;font-family:var(--font);width:100%;outline:none;box-shadow:none}.topbar__search input::placeholder{color:var(--muted-text)}.topbar__search:focus-within{border-color:var(--brand-accent);background:var(--bg-white);box-shadow:0 0 0 3px #f795231f}.topbar__right{margin-left:auto;display:flex;align-items:center;gap:4px}.topbar__bell{position:relative;display:flex;align-items:center;justify-content:center;width:36px;height:36px;cursor:pointer;color:var(--text-secondary);border-radius:var(--radius-md);transition:background var(--transition-md),color var(--transition-md);border:none;background:transparent}.topbar__bell:hover{background:var(--bg-page);color:var(--brand-primary)}.topbar__bell-dot{position:absolute;top:8px;right:8px;width:7px;height:7px;background:var(--brand-accent);border-radius:50%;border:1.5px solid var(--bg-white);box-shadow:0 0 0 1px #f7952359}.topbar__divider{width:1px;height:22px;background:var(--border);margin:0 6px}.topbar__avatar{position:relative}.topbar__avatar-circle{width:34px;height:34px;border-radius:50%;background:linear-gradient(135deg,#f9a84d,#f79523,#e8820a);color:#fff;font-size:12px;font-weight:700;font-family:var(--font-display);display:flex;align-items:center;justify-content:center;cursor:pointer;-webkit-user-select:none;user-select:none;flex-shrink:0;box-shadow:0 2px 8px #f7952361,0 0 0 2px #f795231f;transition:box-shadow var(--transition-md),transform var(--transition-md)}.topbar__avatar-circle:hover{box-shadow:0 4px 14px #f795237a,0 0 0 3px #f795232e;transform:scale(1.05)}.topbar__dropdown{position:absolute;top:calc(100% + 10px);right:0;width:204px;background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden;z-index:200;box-shadow:var(--shadow-lg);animation:modalIn .16s cubic-bezier(.22,1,.36,1) both}.topbar__dropdown-header{padding:14px 16px 12px;border-bottom:1px solid var(--border);background:linear-gradient(180deg,var(--bg-subtle) 0%,var(--bg-white) 100%)}.topbar__dropdown-item{display:flex;align-items:center;gap:10px;width:100%;padding:10px 16px;font-size:13px;color:var(--text-primary);background:none;border:none;cursor:pointer;text-align:left;transition:background var(--transition);font-family:var(--font)}.topbar__dropdown-item:hover{background:var(--bg-subtle)}.topbar__dropdown-item--danger{color:var(--danger-text)}.topbar__dropdown-item--danger:hover{background:var(--danger-bg)}.topbar__dropdown-divider{height:1px;background:var(--border);margin:2px 0}.topbar__search-icon{color:var(--muted-text);flex-shrink:0}.topbar__search-clear{display:flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:50%;border:none;background:var(--muted-text);color:#fff;cursor:pointer;flex-shrink:0;opacity:.5;transition:opacity var(--transition),background var(--transition);padding:0}.topbar__search-clear:hover{opacity:1;background:var(--text-secondary)}.search-dropdown{position:absolute;top:calc(100% + 10px);left:0;width:440px;background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);z-index:300;overflow:hidden;animation:modalIn .14s cubic-bezier(.22,1,.36,1) both;max-height:460px;overflow-y:auto}.search-dropdown__loading,.search-dropdown__empty{padding:24px 16px;font-size:13px;color:var(--text-secondary);text-align:center}.search-dropdown__empty strong{color:var(--text-primary);font-weight:600}.search-dropdown__section-label{display:flex;align-items:center;gap:6px;padding:10px 14px 6px;font-size:10px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--muted-text);background:var(--bg-subtle);border-bottom:1px solid var(--border)}.search-dropdown__count{margin-left:auto;background:var(--border);color:var(--text-secondary);font-size:10px;padding:1px 7px;border-radius:10px;font-weight:700}.search-dropdown__item{display:flex;align-items:center;gap:12px;width:100%;padding:11px 14px;border:none;background:transparent;cursor:pointer;text-align:left;border-bottom:1px solid var(--bg-subtle);transition:background var(--transition)}.search-dropdown__item:last-child{border-bottom:none}.search-dropdown__item:hover,.search-dropdown__item--active{background:var(--brand-accent-light)}.search-dropdown__item-icon{width:32px;height:32px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}.search-dropdown__item-icon--ticket{background:var(--brand-light);color:var(--brand-primary)}.search-dropdown__item-icon--contact{background:#f0fdf4;color:#166534}.search-dropdown__item-body{flex:1;min-width:0}.search-dropdown__item-title{font-size:13px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:3px}.search-dropdown__item-meta{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--text-secondary)}.status-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.status-dot--online{background:#22c55e}.status-dot--busy{background:var(--brand-accent)}.status-dot--away{background:#f59e0b}.status-dot--offline{background:var(--muted-text)}.sidebar{position:fixed;top:var(--topbar-height);left:0;bottom:0;width:var(--sidebar-width);background:radial-gradient(circle at 1px 1px,rgba(255,255,255,.028) 1px,transparent 0),linear-gradient(180deg,#0a1628,#0d1f3d,#0f2444);background-size:28px 28px,100% 100%;border-right:none;overflow-y:auto;z-index:90;display:flex;flex-direction:column;padding-top:4px}.sidebar:after{content:"";position:fixed;top:var(--topbar-height);left:var(--sidebar-width);bottom:0;width:1px;background:linear-gradient(180deg,#f795231f,#ffffff0a 30%,#ffffff0a);pointer-events:none;z-index:91}.nav-item{display:flex;align-items:center;gap:11px;height:38px;padding:0 16px 0 20px;font-size:13px;font-weight:400;font-family:var(--font);color:#ffffff80;cursor:pointer;text-decoration:none;transition:background var(--transition-md),color var(--transition-md),border-left-color var(--transition-md);border-left:2.5px solid transparent;margin:1px 0;position:relative}.nav-item:hover{background:#ffffff0e;color:#ffffffd9;text-decoration:none}.nav-item svg{flex-shrink:0;width:16px;height:16px;color:inherit;opacity:.75;transition:opacity var(--transition-md),color var(--transition-md)}.nav-item:hover svg{opacity:.9}.nav-item--active{background:#f795231a;color:#fff;font-weight:600;border-left-color:var(--brand-accent)}.nav-item--active svg{opacity:1;color:var(--brand-accent)}.nav-item--active:hover{background:#f7952324;color:#fff}.nav-badge{margin-left:auto;background:linear-gradient(135deg,#f9a84d,#f79523);color:#fff;font-size:10px;font-weight:700;padding:1px 7px;border-radius:20px;line-height:1.5;min-width:20px;text-align:center;box-shadow:0 1px 6px #f7952380;font-family:var(--font-display)}.sidebar__divider{height:1px;background:#ffffff0d;margin:5px 16px}.sidebar__section-label{font-family:var(--font-display);font-size:9px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#ffffff38;padding:14px 20px 4px}.layout{display:flex;height:100%}.layout__main{margin-top:var(--topbar-height);margin-left:var(--sidebar-width);flex:1;overflow:hidden;display:flex;flex-direction:column;min-height:calc(100vh - var(--topbar-height));background:var(--bg-page)}.inbox-header{display:flex;align-items:center;height:58px;padding:0 24px;border-bottom:1px solid var(--border);flex-shrink:0;background:var(--bg-white)}.inbox-header__title{font-family:var(--font-display);font-size:17px;font-weight:700;color:var(--text-primary);letter-spacing:-.025em;line-height:1}.inbox-header__left{display:flex;align-items:center;gap:10px}.inbox-header__count{font-size:11px;font-weight:600;color:var(--text-secondary);background:var(--bg-subtle);padding:2px 9px;border-radius:10px;font-variant-numeric:tabular-nums}.inbox-header__actions{margin-left:auto;display:flex;align-items:center;gap:8px}.ticket-list{flex:1;overflow-y:auto;background:var(--bg-white)}.ticket-row{display:flex;align-items:center;gap:14px;padding:0 24px 0 20px;min-height:68px;border-bottom:1px solid #f1f5f9;border-left:3px solid transparent;cursor:pointer;transition:background var(--transition-md),border-left-color var(--transition-md);text-decoration:none;color:inherit}.ticket-row:hover{background:var(--bg-subtle);border-left-color:var(--brand-accent);text-decoration:none}.ticket-row--selected{background:var(--brand-accent-light);border-left-color:var(--brand-accent)}.ticket-row__info{flex:1;min-width:0}.ticket-row__name{font-size:13.5px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.3;font-family:var(--font-display)}.ticket-row__subject{font-size:12.5px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:3px;line-height:1.4}.ticket-row__meta{display:flex;flex-direction:column;align-items:flex-end;gap:5px;flex-shrink:0}.ticket-row__time{font-size:11px;color:var(--muted-text);font-weight:500;white-space:nowrap;font-variant-numeric:tabular-nums}.nt-steps{display:flex;align-items:center;gap:0;padding:12px 20px;border-bottom:1px solid var(--border);background:#fafbfc}.nt-step{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--muted-text);flex:1;position:relative}.nt-step:not(:last-child):after{content:"";position:absolute;right:0;top:50%;transform:translateY(-50%);width:calc(100% - 90px);height:1px;background:var(--border);left:80px}.nt-step__dot{width:20px;height:20px;border-radius:50%;background:var(--border);color:var(--muted-text);font-size:10px;font-weight:600;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all .18s}.nt-step--active .nt-step__dot{background:var(--brand-primary);color:#fff}.nt-step--done .nt-step__dot{background:#22c55e;color:#fff}.nt-step--active .nt-step__label{color:var(--brand-primary);font-weight:600}.nt-step--done .nt-step__label{color:#16a34a}.modal__back-btn{display:flex;align-items:center;justify-content:center;width:24px;height:24px;background:none;border:none;cursor:pointer;color:var(--text-secondary);border-radius:var(--radius-sm);transition:background var(--transition)}.modal__back-btn:hover{background:var(--bg-page);color:var(--brand-primary)}.nt-channel-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:8px 0}.nt-channel-card{display:flex;flex-direction:column;align-items:center;gap:10px;padding:24px 16px;border:1.5px solid var(--border);border-radius:10px;background:var(--bg-white);cursor:pointer;transition:all .18s ease;text-align:center}.nt-channel-card:hover{border-color:var(--brand-primary);background:var(--brand-light);transform:translateY(-1px);box-shadow:0 4px 12px #1a3a6b1a}.nt-channel-card__icon{width:52px;height:52px;border-radius:14px;display:flex;align-items:center;justify-content:center}.nt-channel-card__icon--wa{background:#dcfce7;color:#16a34a}.nt-channel-card__icon--email{background:#dbeafe;color:#1d4ed8}.nt-channel-card__label{font-size:14px;font-weight:600;color:var(--text-primary)}.nt-channel-card__sub{font-size:11px;color:var(--text-secondary)}.nt-channel-badge{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px;margin-bottom:14px;background:var(--bg-page);border:1px solid var(--border);color:var(--text-secondary)}.nt-lookup-status{display:flex;align-items:center;gap:4px;font-size:11px;font-weight:500;margin-top:5px}.nt-lookup-status--searching{color:var(--text-secondary)}.nt-lookup-status--found{color:#16a34a}.nt-lookup-status--new{color:#0284c7}.nt-match-card{display:flex;align-items:center;gap:10px;padding:10px 12px;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:8px;margin-bottom:14px}.nt-match-card__avatar{width:32px;height:32px;border-radius:50%;background:#16a34a;color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.nt-match-card__info{flex:1;min-width:0}.nt-match-card__name{font-size:13px;font-weight:600;color:var(--text-primary)}.nt-match-card__meta{font-size:11px;color:var(--text-secondary);margin-top:1px}.nt-match-card__tag{font-size:10px;font-weight:600;color:#16a34a;background:#dcfce7;padding:2px 7px;border-radius:8px;flex-shrink:0}.nt-contact-summary{display:flex;align-items:center;gap:10px;padding:10px 12px;background:var(--brand-light);border:1px solid #c7d9f0;border-radius:8px;margin-bottom:16px}.nt-contact-summary__avatar{width:32px;height:32px;border-radius:50%;background:var(--brand-primary);color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.nt-contact-summary__name{font-size:13px;font-weight:600;color:var(--text-primary)}.nt-contact-summary__meta{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--text-secondary);margin-top:2px}.nt-badge-existing{font-size:10px;font-weight:600;background:#dcfce7;color:#16a34a;padding:1px 6px;border-radius:8px}.nt-badge-new{font-size:10px;font-weight:600;background:#dbeafe;color:#1d4ed8;padding:1px 6px;border-radius:8px}.inbox-contact-filter{position:relative;display:flex;align-items:center}.inbox-contact-filter__input{height:28px;width:180px;padding:0 10px 0 28px;font-size:12px;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-page);color:var(--text-primary);outline:none;transition:border-color .15s,box-shadow .15s,width .2s}.inbox-contact-filter__input:focus{border-color:var(--brand-primary);box-shadow:0 0 0 2px #1a3a6b1a;width:220px}.inbox-contact-filter__icon{position:absolute;left:8px;color:var(--muted-text);pointer-events:none}.inbox-contact-filter__dropdown{position:absolute;top:calc(100% + 4px);left:0;width:280px;background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);z-index:200;overflow:hidden;max-height:280px;overflow-y:auto;animation:modalIn .14s cubic-bezier(.22,1,.36,1) both}.inbox-contact-filter__item{display:flex;align-items:center;gap:8px;width:100%;padding:9px 12px;border:none;background:transparent;cursor:pointer;text-align:left;border-bottom:1px solid #f8fafc;transition:background var(--transition)}.inbox-contact-filter__item:hover{background:var(--brand-light)}.inbox-contact-filter__avatar{width:24px;height:24px;border-radius:50%;background:var(--brand-primary);color:#fff;font-size:9px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.inbox-contact-filter__name{font-size:12px;font-weight:500;color:var(--text-primary)}.inbox-contact-filter__meta{font-size:11px;color:var(--text-secondary)}.inbox-contact-filter__active{display:flex;align-items:center;gap:6px;height:28px;padding:0 8px 0 10px;background:var(--brand-light);border:1px solid #9ab5d8;border-radius:var(--radius-md);font-size:12px;font-weight:500;color:var(--brand-primary)}.inbox-contact-filter__clear{display:flex;align-items:center;background:none;border:none;cursor:pointer;color:var(--text-secondary);padding:0;margin-left:2px}.inbox-contact-filter__clear:hover{color:var(--brand-primary)}.inbox-filter-badge{display:inline-flex;align-items:center;justify-content:center;min-width:16px;height:16px;padding:0 4px;background:var(--brand-accent);color:#fff;font-size:10px;font-weight:700;border-radius:8px;margin-left:2px}.btn-secondary--active{border-color:var(--brand-primary);color:var(--brand-primary);background:var(--brand-light)}.inbox-adv-chip{display:inline-flex;align-items:center;gap:4px;height:26px;padding:0 8px 0 10px;background:var(--brand-light);border:1px solid #9ab5d8;border-radius:var(--radius-md);font-size:11px;color:var(--brand-primary);white-space:nowrap}.inbox-adv-chip strong{font-weight:600}.inbox-adv-chip button{display:flex;align-items:center;background:none;border:none;cursor:pointer;color:var(--text-secondary);padding:0;margin-left:2px;transition:color .12s}.inbox-adv-chip button:hover{color:var(--brand-primary)}.conv-page{display:flex;flex:1;overflow:hidden}.conv-list{width:280px;flex-shrink:0;border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;background:var(--bg-white)}.conv-list__search{padding:14px;border-bottom:1px solid #f1f5f9;flex-shrink:0}.conv-list__search input{width:100%;height:38px;border:1.5px solid var(--border);border-radius:var(--radius-md);padding:0 12px;font-size:14px;font-family:var(--font);color:var(--text-primary);background:#f8fafc;box-sizing:border-box}.conv-list__search input:focus{outline:none;border-color:var(--brand-primary);background:var(--bg-white);box-shadow:0 0 0 3px #1a3a6b14}.conv-list__items{flex:1;overflow-y:auto}.conv-list__item{padding:14px 16px;border-bottom:1px solid #f8fafc;cursor:pointer;transition:background var(--transition);border-left:3px solid transparent}.conv-list__item:hover{background:#f8fafc}.conv-list__item--active{background:var(--brand-light);border-left-color:var(--brand-primary)}.conv-list__item-name{font-size:14px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:3px}.conv-list__item-preview{font-size:13px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-list__item-meta{display:flex;align-items:center;justify-content:space-between;margin-top:4px}.conv-list__item-time{font-size:11px;color:var(--muted-text);font-weight:500}.conv-list__unread-dot{width:8px;height:8px;border-radius:50%;background:var(--brand-accent);flex-shrink:0}.conv-list__empty{padding:20px 14px;font-size:13px;color:var(--text-secondary);text-align:center}.thread-panel{flex:1;display:flex;flex-direction:column;overflow:hidden;min-width:0;background:var(--bg-page)}.thread-header{height:58px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px;padding:0 20px;flex-shrink:0;background:var(--bg-white);box-shadow:0 1px 4px #0f172a0d}.thread-header__name-block{display:flex;flex-direction:column;min-width:0;flex:1}.thread-header__name{font-size:15px;font-weight:700;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-header__sub{font-size:12px;color:var(--text-secondary);display:flex;align-items:center;gap:4px;margin-top:1px}.thread-header__actions{margin-left:auto;display:flex;align-items:center;gap:8px;flex-shrink:0}.thread-header__status-select{width:130px;height:32px;font-size:13px;font-family:var(--font);border:1px solid var(--border);border-radius:var(--radius-md);padding:0 8px;color:var(--text-primary);background:#f8fafc;cursor:pointer}.thread-header__status-select:focus{outline:none;border-color:var(--brand-primary)}.thread-messages{flex:1;overflow-y:auto;padding:24px 20px;display:flex;flex-direction:column;gap:14px;background:var(--bg-page)}.thread-date-sep{text-align:center;font-size:11px;font-weight:600;color:var(--muted-text);margin:8px 0;letter-spacing:.05em;-webkit-user-select:none;user-select:none}.thread-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--text-secondary)}.msg-wrap{display:flex;flex-direction:column;max-width:100%}.msg-wrap--in{align-items:flex-start}.msg-wrap--out{align-items:flex-end}.msg-wrap--note{align-items:flex-start}.msg-wrap--sys{align-items:center}.msg-bubble{max-width:72%;padding:12px 16px;font-size:14px;line-height:1.65;word-break:break-word}.msg-bubble--in{background:var(--bg-white);color:var(--text-primary);border:1px solid #e4ecf6;border-radius:4px 16px 16px;box-shadow:0 1px 6px #0b11200f}.msg-bubble--out{background:linear-gradient(145deg,#1e4a82,#1a3a6b 55%,#13295a);color:#fff;border-radius:16px 4px 16px 16px;box-shadow:0 3px 14px #1a3a6b52,inset 0 1px #ffffff14}.msg-bubble--note{background:#fffbeb;color:#78350f;border:1px dashed #f59e0b;border-radius:var(--radius-lg);font-size:13px;max-width:72%;padding:10px 14px;line-height:1.65;word-break:break-word}.msg-note-header{display:flex;align-items:center;gap:5px;font-style:italic;font-weight:600;margin-bottom:5px;font-size:11px;color:#92400e}.msg-meta{font-size:11px;color:var(--muted-text);margin-top:5px;font-weight:500}.msg-meta--out{color:#ffffff8c;text-align:right;margin-top:5px;font-size:11px}.msg-system{font-size:11px;color:var(--muted-text);font-style:italic;background:#00000008;padding:4px 14px;border-radius:20px;border:1px solid var(--border)}.reply-box{border-top:1px solid var(--border);padding:14px 20px;flex-shrink:0;background:var(--bg-white);box-shadow:0 -2px 8px #0000000a}.reply-box__tabs{display:flex;margin-bottom:10px}.reply-box__tab{height:34px;padding:0 16px;font-size:13px;font-weight:500;font-family:var(--font);border:1px solid var(--border);background:transparent;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;gap:6px;transition:background var(--transition),color var(--transition)}.reply-box__tab:first-child{border-radius:var(--radius-md) 0 0 var(--radius-md)}.reply-box__tab:last-child{border-radius:0 var(--radius-md) var(--radius-md) 0}.reply-box__tab+.reply-box__tab{border-left:none}.reply-box__tab--reply{background:linear-gradient(135deg,#1e4a82,#1a3a6b);color:#fff;border-color:var(--brand-primary);box-shadow:0 1px 4px #1a3a6b40}.reply-box__tab--note{background:#fffbeb;color:#92400e;border-color:#f59e0b}.reply-box__textarea-wrap{position:relative}.reply-box__textarea{width:100%;min-height:80px;max-height:180px;border:1.5px solid var(--border);border-radius:var(--radius-lg);padding:12px 14px;font-size:14px;font-family:var(--font);color:var(--text-primary);background:#f8fafc;resize:none;box-sizing:border-box;line-height:1.6;transition:all var(--transition)}.reply-box__textarea:focus{outline:none;border-color:var(--brand-primary);background:var(--bg-white);box-shadow:0 0 0 3px #1a3a6b14}.reply-box__footer{display:flex;align-items:center;margin-top:8px}.reply-box__toolbar{display:flex;gap:4px}.reply-box__toolbar-btn{width:28px;height:28px;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;transition:background var(--transition),color var(--transition)}.reply-box__toolbar-btn:hover:not(:disabled){background:var(--bg-page);color:var(--brand-primary)}.reply-box__toolbar-btn:disabled{opacity:.35;cursor:not-allowed}.detail-sidebar{width:232px;flex-shrink:0;border-left:1px solid var(--border);overflow-y:auto;padding:20px 16px;display:flex;flex-direction:column;gap:20px;background:var(--bg-white)}.detail-section__label{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted-text);margin-bottom:8px;font-weight:700}.detail-section__name{font-size:15px;font-weight:600;color:var(--text-primary);margin-bottom:3px}.detail-section__meta{font-size:12px;color:var(--text-secondary);margin-bottom:2px}.detail-section__link{font-size:12px;color:var(--brand-primary);text-decoration:none;display:inline-block;margin-top:4px;background:none;border:none;padding:0;cursor:pointer;font-family:var(--font)}.detail-section__link:hover{text-decoration:underline}.detail-section__select{width:100%;height:36px;font-size:13px;font-family:var(--font);border:1.5px solid var(--border);border-radius:var(--radius-md);padding:0 10px;color:var(--text-primary);background:#f8fafc;cursor:pointer;transition:border-color var(--transition)}.detail-section__select:focus{outline:none;border-color:var(--brand-primary);background:var(--bg-white)}.detail-section__readonly{font-size:13px;color:var(--text-primary);padding:6px 10px;background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-md);min-height:34px;display:flex;align-items:center}.detail-tags{display:flex;flex-wrap:wrap;gap:5px;align-items:center}.detail-tag{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:500;padding:3px 10px;border-radius:20px;background:#f0f4ff;color:var(--brand-primary)}.detail-tag__remove{border:none;background:transparent;color:var(--brand-primary);cursor:pointer;font-size:14px;line-height:1;padding:0;opacity:.5}.detail-tag__remove:hover{opacity:1;color:var(--danger-text)}.detail-add-tag-btn{border:none;background:transparent;font-size:12px;color:var(--text-secondary);cursor:pointer;padding:2px 4px;font-family:var(--font)}.detail-add-tag-btn:hover{color:var(--brand-primary)}.detail-tag-input{width:100%;height:30px;margin-top:6px;font-size:13px;font-family:var(--font);border:1.5px solid var(--border);border-radius:var(--radius-md);padding:0 10px;background:#f8fafc;color:var(--text-primary)}.detail-tag-input:focus{outline:none;border-color:var(--brand-primary);background:var(--bg-white)}.detail-tag-add{display:flex;flex-direction:column;gap:6px;margin-top:6px}.detail-tag-create{display:flex;gap:4px;align-items:center}.detail-tag-create .detail-tag-input{margin-top:0;flex:1}.detail-tag-create-btn{height:28px;font-size:12px;padding:0 10px;flex-shrink:0}.thread-tabs{display:flex;gap:4px;padding:8px 16px 0;border-bottom:1px solid var(--border);background:var(--bg-white);flex-shrink:0}.thread-tab{height:34px;padding:0 14px;font-size:13px;font-weight:500;font-family:var(--font);color:var(--text-secondary);background:transparent;border:none;border-bottom:2px solid transparent;cursor:pointer;transition:color var(--transition),border-color var(--transition)}.thread-tab:hover{color:var(--brand-primary)}.thread-tab--active{color:var(--brand-primary);border-bottom-color:var(--brand-primary);font-weight:600}.timeline{display:flex;flex-direction:column;gap:2px;padding:4px 0}.timeline-empty{padding:40px 0;text-align:center;font-size:13px;color:var(--muted-text)}.timeline-item{display:flex;gap:12px;padding:8px 4px;position:relative}.timeline-item:before{content:"";position:absolute;left:17px;top:32px;bottom:-8px;width:1.5px;background:var(--border)}.timeline-item:last-child:before{display:none}.timeline-icon{width:30px;height:30px;border-radius:50%;background:var(--bg-white);border:1.5px solid;display:flex;align-items:center;justify-content:center;flex-shrink:0;z-index:1}.timeline-content{flex:1;min-width:0;padding-top:2px}.timeline-summary{font-size:13px;color:var(--text-primary);font-weight:500;line-height:1.4}.timeline-meta{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--muted-text);margin-top:2px}.timeline-expand{border:none;background:transparent;color:var(--brand-primary);font-size:11px;font-weight:500;cursor:pointer;padding:0 2px;font-family:var(--font)}.timeline-expand:hover{text-decoration:underline}.timeline-body{margin-top:6px;padding:8px 12px;background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-md);font-size:13px;color:var(--text-primary);line-height:1.5;white-space:pre-wrap;word-break:break-word}.cf-list{display:flex;flex-direction:column;gap:12px}.cf-field{display:flex;flex-direction:column;gap:4px}.cf-label{font-size:12px;font-weight:500;color:var(--text-secondary);display:flex;align-items:center;gap:5px}.cf-required{color:var(--danger-text)}.cf-saving{font-size:10px;color:var(--muted-text);font-style:italic;margin-left:auto}.cf-input{width:100%;height:34px;font-size:13px;font-family:var(--font);border:1.5px solid var(--border);border-radius:var(--radius-md);padding:0 10px;background:#f8fafc;color:var(--text-primary);box-sizing:border-box}.cf-input:focus{outline:none;border-color:var(--brand-primary);background:var(--bg-white);box-shadow:0 0 0 3px #1a3a6b14}.cf-textarea{height:auto;min-height:64px;padding:8px 10px;resize:vertical;line-height:1.5}.rel-subsection{margin-bottom:10px}.rel-subsection__label{font-size:11px;font-weight:500;color:var(--muted-text);margin-bottom:5px}.rel-chip{display:flex;align-items:center;gap:4px;background:#f0f4ff;border:1px solid #dbe4f5;border-radius:var(--radius-md);padding:5px 8px;margin-bottom:5px}.rel-chip__link{flex:1;min-width:0;text-align:left;border:none;background:transparent;color:var(--brand-primary);font-size:12px;font-weight:500;cursor:pointer;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-family:var(--font)}.rel-chip__link:hover{text-decoration:underline}.rel-chip__remove{border:none;background:transparent;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;padding:1px;flex-shrink:0}.rel-chip__remove:hover{color:var(--danger-text)}.rel-link-btn{display:inline-flex;align-items:center;gap:5px;border:1px dashed var(--border);background:transparent;color:var(--brand-primary);font-size:12px;font-weight:500;padding:6px 10px;border-radius:var(--radius-md);cursor:pointer;font-family:var(--font)}.rel-link-btn:hover{background:#f8fafc;border-color:var(--brand-primary)}.rel-search{display:flex;flex-direction:column;gap:6px}.rel-search__input{display:flex;align-items:center;gap:6px;border:1.5px solid var(--border);border-radius:var(--radius-md);padding:0 8px;background:#f8fafc}.rel-search__input svg{color:var(--muted-text);flex-shrink:0}.rel-search__input input{border:none;background:transparent;outline:none;height:32px;font-size:12px;width:100%;font-family:var(--font);color:var(--text-primary)}.rel-search__results{display:flex;flex-direction:column;border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden;max-height:180px;overflow-y:auto}.rel-search__result{display:flex;gap:6px;align-items:baseline;padding:7px 10px;border:none;background:var(--bg-white);border-bottom:1px solid #f1f5f9;cursor:pointer;text-align:left;font-family:var(--font)}.rel-search__result:last-child{border-bottom:none}.rel-search__result:hover{background:var(--brand-light)}.rel-search__result-id{font-size:11px;font-weight:600;color:var(--muted-text);flex-shrink:0}.rel-search__result-subject{font-size:12px;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.reply-box__from-row{display:flex;align-items:center;gap:8px;padding:6px 12px;border-bottom:1px solid var(--border);background:var(--bg-subtle)}.reply-box__from-label{font-size:11px;font-weight:600;color:var(--text-secondary);flex-shrink:0;letter-spacing:.03em;text-transform:uppercase;width:36px}.reply-box__from-select{flex:1;height:26px;font-size:12px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-sm);padding:0 6px;outline:none;cursor:pointer}.reply-box__from-select:focus{border-color:var(--brand-accent);box-shadow:0 0 0 2px var(--brand-accent-glow)}.detail-save-bar{margin-top:auto;padding:10px 12px;border-top:1px solid var(--border);background:var(--bg-white);display:flex;flex-direction:column;gap:6px}.detail-save-bar__indicator{font-size:10px;color:var(--brand-accent);font-weight:600;letter-spacing:.02em}.detail-save-bar__btn{width:100%;height:30px;font-size:12px}.admin-page{display:flex;flex:1;overflow:hidden}.admin-sidebar{width:180px;flex-shrink:0;border-right:1px solid var(--border);overflow-y:auto;background:var(--bg-white);padding-top:8px}.admin-sidebar__section-label{font-family:var(--font-display);font-size:9px;text-transform:uppercase;letter-spacing:.1em;color:var(--muted-text);padding:14px 14px 5px;font-weight:700}.admin-sidebar__divider{height:1px;background:#f1f5f9;margin:6px 10px}.admin-nav-item{display:flex;align-items:center;gap:10px;height:38px;padding:0 14px;font-size:13px;color:var(--text-secondary);cursor:pointer;text-decoration:none;border-left:3px solid transparent;transition:background var(--transition),color var(--transition)}.admin-nav-item:hover{background:#f8fafc;color:var(--text-primary);text-decoration:none}.admin-nav-item--active{background:var(--brand-accent-light);color:var(--brand-primary);font-weight:600;border-left-color:var(--brand-accent)}.admin-nav-item--active svg{color:var(--brand-accent)}.admin-content{flex:1;overflow-y:auto;padding:28px 32px;min-width:0;background:var(--bg-white)}.admin-content__header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:24px}.admin-content__title{font-family:var(--font-display);font-size:20px;font-weight:700;color:var(--text-primary);margin:0 0 5px;letter-spacing:-.02em}.admin-content__desc{font-size:13px;color:var(--text-secondary);margin:0}.admin-filter-row{display:flex;gap:10px;margin-bottom:20px;align-items:center}.admin-filter-row input{flex:1;height:40px;border:1.5px solid var(--border);border-radius:var(--radius-md);padding:0 14px;font-size:14px;font-family:var(--font);color:var(--text-primary);background:#f8fafc}.admin-filter-row input:focus{outline:none;border-color:var(--brand-primary);background:var(--bg-white);box-shadow:0 0 0 3px #1a3a6b14}.admin-filter-row select{width:150px;height:40px;border:1.5px solid var(--border);border-radius:var(--radius-md);padding:0 12px;font-size:14px;font-family:var(--font);color:var(--text-primary);background:#f8fafc;cursor:pointer}.admin-filter-row select:focus{outline:none;border-color:var(--brand-primary);background:var(--bg-white)}.agents-table{width:100%;border-collapse:collapse;font-size:14px}.agents-table th{font-size:11px;text-transform:uppercase;letter-spacing:.07em;color:var(--muted-text);font-weight:700;text-align:left;padding:14px 16px;border-bottom:1.5px solid var(--border);background:#fafafa}.agents-table td{padding:16px;border-bottom:1px solid #f1f5f9;color:#374151;vertical-align:middle}.agents-table tr:hover td{background:#f8fafc}.agent-name-cell{display:flex;align-items:center;gap:8px}.agent-edit-btn{border:none;background:transparent;color:var(--text-secondary);cursor:pointer;padding:2px;border-radius:var(--radius-sm);display:flex;align-items:center;transition:color var(--transition)}.agent-edit-btn:hover{color:var(--brand-primary)}.agent-status-badge{display:inline-flex;align-items:center;gap:4px;font-size:10px;padding:2px 6px;border-radius:8px;font-weight:500}.agent-status-badge--online{background:var(--success-bg);color:var(--success-text)}.agent-status-badge--busy{background:var(--danger-bg);color:var(--danger-text)}.agent-status-badge--away{background:var(--warning-bg);color:var(--warning-text)}.agent-status-badge--offline{background:var(--muted-bg);color:var(--muted-text)}.agent-status-dot{width:6px;height:6px;border-radius:50%;flex-shrink:0}.agent-status-dot--online{background:var(--success-text)}.agent-status-dot--busy{background:var(--danger-text)}.agent-status-dot--away{background:var(--warning-text)}.agent-status-dot--offline{background:var(--muted-text)}.wf-modal{width:760px;max-width:calc(100vw - 40px)}.wf-modal__body{display:flex;flex-direction:column;gap:16px}.wf-info-row{display:flex;gap:12px;align-items:flex-end}.wf-flow-bar{display:flex;align-items:center;gap:6px;background:var(--bg-page);border:var(--border-width) solid var(--border);border-radius:var(--radius-md);padding:8px 12px}.wf-flow-pill{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:500;padding:3px 10px;border-radius:12px}.wf-flow-pill--trigger{background:#fdeee8;color:var(--brand-accent)}.wf-flow-pill--condition{background:#fff8e1;color:#856404}.wf-flow-pill--action{background:var(--brand-light);color:var(--brand-primary)}.wf-flow-arrow{color:var(--text-secondary);flex-shrink:0}.wf-section{border:var(--border-width) solid var(--border);border-radius:var(--radius-md);overflow:hidden}.wf-section__header{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;background:var(--bg-page);border-bottom:var(--border-width) solid var(--border)}.wf-section__title{display:flex;align-items:center;gap:6px;font-size:11px;font-weight:600;color:var(--text-primary)}.wf-section__hint{font-weight:400;color:var(--text-secondary)}.wf-operator-toggle{display:flex;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);overflow:hidden}.wf-op-btn{font-size:10px;font-weight:500;padding:3px 10px;background:var(--bg-white);color:var(--text-secondary);border:none;cursor:pointer;transition:background var(--transition),color var(--transition)}.wf-op-btn:first-child{border-right:var(--border-width) solid var(--border)}.wf-op-btn--active{background:var(--brand-primary);color:#fff}.wf-op-btn:disabled{opacity:.4;cursor:default}.wf-empty-hint{padding:10px 14px;font-size:11px;color:var(--text-secondary);font-style:italic}.wf-empty-hint--required{color:var(--danger-text);font-style:normal}.wf-rows{display:flex;flex-direction:column;gap:0}.wf-row{display:flex;align-items:center;gap:6px;padding:7px 12px;border-bottom:var(--border-width) solid var(--border)}.wf-row:last-child{border-bottom:none}.wf-row--action{background:#1a3a6b05}.wf-row__connector{width:36px;flex-shrink:0;font-size:9px;font-weight:700;letter-spacing:.06em;color:var(--text-secondary);text-align:right}.wf-row__connector--action{color:var(--brand-primary)}.wf-row__value{flex:1;min-width:0}.wf-select{height:30px;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);padding:0 6px;font-size:11px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);cursor:pointer}.wf-select:focus{outline:none;border-color:var(--brand-primary);box-shadow:0 0 0 2px #1a3a6b26}.wf-select--field{width:155px;flex-shrink:0}.wf-select--op{width:120px;flex-shrink:0}.wf-select--value{width:100%}.wf-select--action-type{width:220px;flex-shrink:0}.wf-input{height:30px;width:100%;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);padding:0 8px;font-size:11px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white)}.wf-input:focus{outline:none;border-color:var(--brand-primary);box-shadow:0 0 0 2px #1a3a6b26}.wf-remove-btn{flex-shrink:0;width:24px;height:24px;display:flex;align-items:center;justify-content:center;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;border-radius:var(--radius-sm);transition:background var(--transition),color var(--transition)}.wf-remove-btn:hover{background:var(--danger-bg);color:var(--danger-text)}.wf-connector-row{display:flex;align-items:center;gap:8px;padding:0 12px;height:28px}.wf-connector-line{flex:1;height:1px;background:var(--border)}.wf-connector-toggle{display:flex;border:var(--border-width) solid var(--border);border-radius:10px;overflow:hidden;flex-shrink:0}.wf-conn-btn{font-size:9px;font-weight:700;letter-spacing:.06em;padding:3px 10px;background:var(--bg-white);color:var(--text-secondary);border:none;cursor:pointer;transition:background var(--transition),color var(--transition);line-height:1}.wf-conn-btn:first-child{border-right:var(--border-width) solid var(--border)}.wf-conn-btn--active{background:var(--brand-primary);color:#fff}.wf-conn-btn:hover:not(.wf-conn-btn--active){background:var(--brand-light);color:var(--brand-primary)}.wf-add-btn{display:flex;align-items:center;gap:4px;width:100%;padding:7px 14px;font-size:11px;color:var(--brand-primary);background:var(--brand-light);border:none;cursor:pointer;font-family:var(--font);transition:background var(--transition)}.wf-add-btn:hover{background:#dce8f5}.workflow-preview{display:flex;align-items:center;gap:0;margin:12px 0;padding:10px 0}.workflow-node{display:inline-flex;align-items:center;gap:5px;padding:5px 10px;border-radius:var(--radius-sm);border:var(--border-width) solid var(--border);font-size:11px;font-weight:500;background:var(--bg-white)}.workflow-node--trigger{border-left:3px solid var(--brand-accent);color:var(--brand-accent)}.workflow-node--condition{border-left:3px solid #f9a825;color:#856404}.workflow-node--action{border-left:3px solid var(--brand-primary);color:var(--brand-primary)}.workflow-connector{width:24px;height:1px;background:var(--border);flex-shrink:0}.json-hint{font-weight:400;color:var(--text-secondary);font-size:10px}.admin-toggle{position:relative;display:inline-flex;align-items:center;cursor:pointer}.admin-toggle input{opacity:0;width:0;height:0;position:absolute}.admin-toggle__track{display:inline-block;width:28px;height:15px;background:var(--border);border-radius:8px;position:relative;transition:background var(--transition)}.admin-toggle input:checked+.admin-toggle__track{background:var(--brand-primary)}.admin-toggle__thumb{position:absolute;top:3px;left:3px;width:9px;height:9px;border-radius:50%;background:#fff;transition:transform var(--transition)}.admin-toggle input:checked+.admin-toggle__track .admin-toggle__thumb{transform:translate(13px)}.invite-modal{width:440px;padding:24px}.invite-modal__field{margin-bottom:16px}.invite-modal__label{display:block;font-size:13px;color:var(--text-secondary);margin-bottom:6px;font-weight:500}.invite-modal__input,.invite-modal__select{width:100%;height:38px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:0 10px;font-size:13px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);box-sizing:border-box}.invite-modal__input:focus,.invite-modal__select:focus{outline:none;border-color:var(--brand-primary);box-shadow:0 0 0 2px #1a3a6b26}.invite-modal__input.error{border-color:var(--danger-text)}.invite-modal__error{font-size:12px;color:var(--danger-text);margin-top:4px}.invite-modal__footer{display:flex;justify-content:flex-end;gap:8px;margin-top:24px;padding-top:16px;border-top:1px solid var(--border)}.contacts-page{padding:24px;flex:1;overflow-y:auto;min-width:0}.contacts-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:16px}.contacts-title{font-size:14px;font-weight:500;color:var(--text-primary);margin:0 0 3px}.contacts-desc{font-size:11px;color:var(--text-secondary);margin:0}.contacts-search-row{margin-bottom:14px}.contacts-search-wrap{position:relative;display:flex;align-items:center;max-width:380px}.contacts-search-icon{position:absolute;left:8px;color:var(--text-secondary);pointer-events:none}.contacts-search{width:100%;height:30px;padding:0 28px;border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);font-size:12px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white)}.contacts-search:focus{outline:none;border-color:var(--brand-primary);box-shadow:0 0 0 2px #1a3a6b26}.contacts-search-clear{position:absolute;right:6px;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;padding:2px}.contacts-search-clear:hover{color:var(--text-primary)}.contacts-table{width:100%;border-collapse:collapse;font-size:11px}.contacts-table th{font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);font-weight:500;text-align:left;padding:6px 8px;border-bottom:var(--border-width) solid var(--border);white-space:nowrap}.contacts-table td{padding:8px;border-bottom:var(--border-width) solid var(--border);color:var(--text-primary);vertical-align:middle}.contacts-table tr:hover td{background:var(--brand-light)}.contacts-table__meta{color:var(--text-secondary)!important;font-size:11px}.contact-name-cell{display:flex;align-items:center;gap:8px}.contact-name-btn{background:none;border:none;font-size:11px;font-weight:500;color:var(--brand-primary);cursor:pointer;padding:0;text-align:left;font-family:var(--font)}.contact-name-btn:hover{text-decoration:underline}.contact-channel-cell{display:inline-flex;align-items:center;gap:4px;font-size:11px;color:var(--text-secondary)}.contact-tags{display:flex;flex-wrap:wrap;gap:3px}.contact-tag-pill{font-size:10px;padding:1px 7px;border-radius:8px;background:var(--brand-light);color:var(--brand-primary);font-weight:500;white-space:nowrap}.contact-edit-btn{border:none;background:transparent;color:var(--text-secondary);cursor:pointer;padding:3px;border-radius:var(--radius-sm);display:flex;align-items:center;transition:color var(--transition)}.contact-edit-btn:hover{color:var(--brand-primary)}.contact-ticket-link{color:var(--brand-primary);text-decoration:none;font-size:11px}.contact-ticket-link:hover{text-decoration:underline}.contacts-empty{text-align:center;padding:20px;font-size:12px;color:var(--text-secondary)}.contacts-empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;gap:8px}.contacts-empty-title{font-size:14px;color:var(--text-secondary);font-weight:500}.contacts-empty-sub{font-size:12px;color:var(--text-secondary)}.contacts-pagination{display:flex;align-items:center;gap:12px;margin-top:16px;justify-content:center}.contacts-page-info{font-size:11px;color:var(--text-secondary)}.contact-modal-row{display:flex;gap:12px}.bulk-email-page{display:flex;flex-direction:column;height:100%;overflow:hidden;background:var(--bg-page)}.bulk-email-header{padding:16px 24px 12px;border-bottom:1px solid var(--border);background:var(--bg-white);flex-shrink:0}.bulk-email-header__title{display:flex;align-items:center;gap:8px;font-family:var(--font-display);font-size:15px;font-weight:600;color:var(--text-primary);margin-bottom:4px}.bulk-email-header__desc{font-size:12px;color:var(--text-secondary);margin:0}.bulk-email-body{display:flex;flex:1;overflow:hidden;gap:0}.bulk-email-filters{width:280px;flex-shrink:0;border-right:1px solid var(--border);padding:20px 16px;overflow-y:auto;background:var(--bg-white)}.bulk-email-compose{flex:1;padding:20px 24px;overflow-y:auto}.bulk-email-panel-title{font-family:var(--font-display);font-size:13px;font-weight:600;color:var(--text-primary);margin-bottom:14px}.bulk-email-filter-group{margin-bottom:16px}.bulk-email-filter-label{font-size:10px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--text-secondary);margin-bottom:6px}.bulk-email-chips{display:flex;flex-wrap:wrap;gap:5px}.bulk-chip{height:26px;padding:0 10px;font-size:11px;font-weight:500;border-radius:12px;border:1px solid var(--border);background:var(--bg-page);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-md)}.bulk-chip--active{background:var(--brand-light);border-color:var(--brand-primary);color:var(--brand-primary)}.bulk-chip:hover:not(.bulk-chip--active){background:var(--brand-light);color:var(--brand-primary)}.bulk-select{width:100%;height:32px;font-size:12px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-sm);padding:0 8px;outline:none}.bulk-select:focus{border-color:var(--brand-accent);box-shadow:0 0 0 2px var(--brand-accent-glow)}.bulk-preview-btn{width:100%;margin-top:8px;display:flex;align-items:center;justify-content:center;gap:6px;height:32px;font-size:12px}.bulk-preview-result{margin-top:12px;padding:10px 12px;background:var(--brand-light);border:1px solid var(--border);border-radius:var(--radius-md)}.bulk-preview-result__count{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--text-primary);font-weight:500}.bulk-preview-result__samples{margin-top:5px;font-size:11px;color:var(--text-secondary);word-break:break-all}.bulk-preview-result__empty{font-size:11px;color:var(--text-secondary);margin-top:4px}.bulk-compose-field{margin-bottom:16px}.bulk-compose-label{display:block;font-size:11px;font-weight:600;color:var(--text-secondary);letter-spacing:.04em;text-transform:uppercase;margin-bottom:6px}.bulk-input{width:100%;height:36px;padding:0 10px;font-size:13px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-sm);outline:none;box-sizing:border-box}.bulk-input:focus{border-color:var(--brand-accent);box-shadow:0 0 0 2px var(--brand-accent-glow)}.bulk-textarea{width:100%;padding:10px;font-size:13px;font-family:var(--font);color:var(--text-primary);background:var(--bg-white);border:1px solid var(--border);border-radius:var(--radius-sm);outline:none;resize:vertical;min-height:160px;box-sizing:border-box;line-height:1.6}.bulk-textarea:focus{border-color:var(--brand-accent);box-shadow:0 0 0 2px var(--brand-accent-glow)}.bulk-compose-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;margin-top:16px;padding-top:14px;border-top:1px solid var(--border)}.bulk-compose-count{display:flex;align-items:center;gap:5px;font-size:12px;color:var(--text-secondary)}.bulk-send-btn{height:36px;font-size:13px;display:flex;align-items:center;gap:7px}.bulk-error{font-size:12px;color:var(--danger-text);background:var(--danger-bg);padding:8px 12px;border-radius:var(--radius-sm);border-left:3px solid var(--danger-text);margin-bottom:12px}.bulk-email-success{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;flex:1;padding:60px 24px;text-align:center}.bulk-email-success__title{font-family:var(--font-display);font-size:18px;font-weight:600;color:#155724}.bulk-email-success__detail{font-size:13px;color:var(--text-secondary)}:root{--brand-primary: #1a3a6b;--brand-primary-hover:#163060;--brand-dark: #0f2444;--brand-accent: #f79523;--brand-accent-hover: #e8820a;--brand-accent-dark: #c96e05;--brand-accent-light: #fff8eb;--brand-accent-glow: rgba(247, 149, 35, .2);--brand-light: #eef3fb;--brand-light-warm: #fff8eb;--text-primary: #0b1120;--text-secondary: #64748b;--border: #e2e8f0;--border-strong: #cbd5e1;--border-width: 1px;--bg-page: #f4f7fb;--bg-white: #ffffff;--bg-subtle: #f8fafc;--success-bg: #dcfce7;--success-text: #166534;--warning-bg: #fef3c7;--warning-text: #92400e;--danger-bg: #fee2e2;--danger-text: #991b1b;--danger-text-dark:#7f1d1d;--info-bg: #e0f2fe;--info-text: #075985;--muted-bg: #f1f5f9;--muted-text: #94a3b8;--font: "Inter", system-ui, sans-serif;--font-display: "Plus Jakarta Sans", "Inter", system-ui, sans-serif;--radius-xs: 4px;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--radius-2xl: 20px;--transition: .15s ease;--transition-md: .22s cubic-bezier(.4, 0, .2, 1);--transition-bounce: .3s cubic-bezier(.34, 1.56, .64, 1);--shadow-xs: 0 1px 2px rgba(11, 17, 32, .05);--shadow-sm: 0 1px 4px rgba(11, 17, 32, .08), 0 1px 2px rgba(11, 17, 32, .04);--shadow-md: 0 4px 16px rgba(11, 17, 32, .09), 0 2px 4px rgba(11, 17, 32, .05);--shadow-lg: 0 8px 28px rgba(11, 17, 32, .11), 0 4px 8px rgba(11, 17, 32, .06);--shadow-xl: 0 20px 56px rgba(11, 17, 32, .13), 0 8px 16px rgba(11, 17, 32, .07);--shadow-orange: 0 4px 16px rgba(247, 149, 35, .35);--shadow-navy: 0 4px 16px rgba(26, 58, 107, .3);--topbar-height: 58px;--sidebar-width: 224px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%;min-width:1280px}body{font-family:var(--font);font-size:14px;color:var(--text-primary);background:var(--bg-page);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{color:var(--brand-primary);text-decoration:none}a:hover{text-decoration:underline}button{font-family:var(--font);cursor:pointer;border:none;background:none}input,textarea,select{font-family:var(--font);font-size:13px;color:var(--text-primary);background:var(--bg-white);border:var(--border-width) solid var(--border);border-radius:var(--radius-sm);outline:none;transition:border-color var(--transition),box-shadow var(--transition)}input:focus,textarea:focus,select:focus{border-color:var(--brand-primary);box-shadow:0 0 0 3px #1a3a6b1f}input::placeholder,textarea::placeholder{color:var(--muted-text)}.btn{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 16px;font-size:13px;font-weight:500;border-radius:var(--radius-md);transition:background var(--transition-md),color var(--transition-md),box-shadow var(--transition-md),opacity var(--transition-md),transform .12s ease;white-space:nowrap;cursor:pointer;letter-spacing:.01em}.btn:active{transform:scale(.97)}.btn:disabled{opacity:.45;cursor:not-allowed;pointer-events:none}.btn-primary{background:linear-gradient(155deg,#1e4a82,#1a3a6b 55%,#162f58);color:#fff;border:none;box-shadow:0 1px 3px #0f244447,inset 0 1px #ffffff1a;font-family:var(--font-display);font-weight:600;letter-spacing:.01em}.btn-primary:hover{background:linear-gradient(155deg,#1a3a6b,#142f5a 55%,#0f2444);box-shadow:var(--shadow-navy)}.btn-accent{background:linear-gradient(135deg,#f9a84d,#f79523 45%,#e8820a);color:#fff;border:none;box-shadow:0 2px 8px #f7952361,inset 0 1px #ffffff2e;font-family:var(--font-display);font-weight:600;letter-spacing:.01em}.btn-accent:hover{background:linear-gradient(135deg,#fab85e,#f9a030 45%,#e87c05);box-shadow:0 4px 16px #f795237a;transform:translateY(-1px)}.btn-accent:active{transform:translateY(0) scale(.97)!important}.btn-secondary{background:var(--bg-white);color:#374151;border:1px solid var(--border);box-shadow:var(--shadow-xs);font-weight:500}.btn-secondary:hover{background:var(--bg-subtle);border-color:var(--border-strong);color:var(--text-primary);box-shadow:var(--shadow-sm)}.btn-danger{background:var(--danger-bg);color:var(--danger-text);border:1px solid rgba(153,27,27,.15);font-weight:500}.btn-danger:hover{background:#fecaca;border-color:#991b1b40}.btn-accent-ghost{background:var(--brand-accent-light);color:var(--brand-accent-dark);border:1px solid rgba(247,149,35,.3);font-weight:600}.btn-accent-ghost:hover{background:#feefc9;border-color:#f7952380}.divider{height:var(--border-width);background:var(--border);margin:6px 10px}.section-label{font-size:11px;font-weight:500;letter-spacing:.06em;text-transform:uppercase;color:var(--text-secondary);padding:10px 12px 4px}@keyframes shimmer{0%{background-position:-400px 0}to{background-position:400px 0}}.skeleton{background:linear-gradient(90deg,#f0f4f8 25%,#e4eaf2,#f0f4f8 75%);background-size:800px 100%;animation:shimmer 1.6s ease-in-out infinite;border-radius:var(--radius-sm);height:52px;margin-bottom:1px}@keyframes fadeUp{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.page-enter{animation:fadeUp .24s cubic-bezier(.22,1,.36,1) both}@keyframes toastIn{0%{opacity:0;transform:translateY(12px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.toast-error{position:fixed;bottom:24px;right:24px;width:320px;padding:14px 16px;background:#fff;color:var(--danger-text);border:1px solid #fca5a5;border-left:3px solid var(--danger-text);border-radius:var(--radius-lg);font-size:13px;display:flex;align-items:flex-start;gap:10px;z-index:9999;box-shadow:var(--shadow-lg);animation:toastIn .2s cubic-bezier(.22,1,.36,1) both}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--text-secondary);padding:60px 0}.empty-state svg{color:var(--muted-text);opacity:.4}.empty-state p{font-size:15px;font-weight:500;color:var(--text-primary)}.empty-state span{font-size:13px;color:var(--text-secondary)}@keyframes blink{0%,to{opacity:1}50%{opacity:.4}}.blink{animation:blink 1s infinite}.overlay,.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);z-index:1000;display:flex;align-items:center;justify-content:center}@keyframes modalIn{0%{opacity:0;transform:scale(.96) translateY(10px)}to{opacity:1;transform:scale(1) translateY(0)}}.modal{background:var(--bg-white);border-radius:var(--radius-xl);max-width:calc(100vw - 40px);max-height:calc(100vh - 60px);display:flex;flex-direction:column;overflow:hidden;box-shadow:var(--shadow-xl);animation:modalIn .2s cubic-bezier(.22,1,.36,1) both}.modal--new-ticket{width:480px}.modal--sm{width:400px}.modal--md{width:520px}.modal--lg{width:640px}.modal__header{display:flex;align-items:center;justify-content:space-between;padding:20px 24px 16px;border-bottom:1px solid var(--border);flex-shrink:0}.modal__title{font-family:var(--font-display);font-size:16px;font-weight:700;color:var(--text-primary);letter-spacing:-.02em}.modal__close-btn{display:flex;align-items:center;justify-content:center;width:26px;height:26px;border-radius:var(--radius-sm);color:var(--text-secondary);background:transparent;border:none;cursor:pointer;transition:background var(--transition),color var(--transition)}.modal__close-btn:hover{background:var(--bg-page);color:var(--text-primary)}.modal__body{padding:16px 20px;overflow-y:auto;flex:1}.modal__footer{display:flex;justify-content:flex-end;gap:8px;padding:12px 20px 16px;border-top:var(--border-width) solid var(--border);flex-shrink:0}.modal-field{margin-bottom:14px}.modal-field__label{display:block;font-size:12px;font-weight:600;color:var(--text-secondary);margin-bottom:5px;letter-spacing:.02em}.modal-field__input,.modal-field__select,.modal-field__textarea{width:100%;height:42px;padding:0 14px;font-size:14px;box-sizing:border-box;border-radius:var(--radius-md);border:1.5px solid var(--border);background:#f8fafc;transition:all var(--transition-md)}.modal-field__input:focus,.modal-field__select:focus{border-color:var(--brand-primary);background:var(--bg-white);box-shadow:0 0 0 3px #1a3a6b1a;outline:none}.modal-field__textarea{height:auto;min-height:80px;padding:10px 14px;resize:vertical}.modal-error{margin-top:8px;font-size:11px;color:var(--danger-text);padding:7px 10px;background:var(--danger-bg);border-radius:var(--radius-sm);border-left:2px solid var(--danger-text)}.modal-contact-clear{position:absolute;right:8px;top:50%;transform:translateY(-50%);color:var(--text-secondary);background:transparent;border:none;cursor:pointer;display:flex;align-items:center;padding:2px}.modal-contact-clear:hover{color:var(--brand-primary)}.modal-contact-dropdown{position:absolute;top:calc(100% + 4px);left:0;right:0;background:var(--bg-white);border:var(--border-width) solid var(--border);border-radius:var(--radius-md);max-height:200px;overflow-y:auto;z-index:10;box-shadow:var(--shadow-md)}.modal-contact-dropdown__item{display:flex;flex-direction:column;gap:1px;width:100%;padding:8px 12px;text-align:left;border:none;background:transparent;border-bottom:var(--border-width) solid var(--border);cursor:pointer;transition:background var(--transition)}.modal-contact-dropdown__item:last-child{border-bottom:none}.modal-contact-dropdown__item:hover{background:var(--brand-light)}.modal-contact-dropdown__item--empty{color:var(--text-secondary);font-size:11px;cursor:default}.modal-contact-dropdown__item--empty:hover{background:transparent}.modal-contact-name{font-size:13px;font-weight:500;color:var(--text-primary)}.modal-contact-meta{font-size:11px;color:var(--text-secondary)}.contact-chip{display:flex;align-items:center;gap:6px;background:var(--brand-light);border:var(--border-width) solid #9ab5d8;border-radius:var(--radius-sm);padding:5px 10px;font-size:12px}.contact-chip__name{font-weight:500;color:var(--brand-primary)}.contact-chip__meta{color:var(--text-secondary);font-size:11px}.contact-chip__clear{margin-left:auto;display:flex;align-items:center;color:var(--text-secondary);background:transparent;border:none;cursor:pointer;padding:1px}.contact-chip__clear:hover{color:var(--danger-text)}.create-contact-box{background:#f8f9fa;border:var(--border-width) solid var(--border);border-radius:var(--radius-md);padding:12px;margin-bottom:0}.create-contact-inline-btn{display:inline-flex;align-items:center;gap:5px;margin-top:6px;font-size:11px;color:var(--brand-primary);background:transparent;border:none;cursor:pointer;padding:2px 0;text-decoration:underline}.modal-contact-create-btn{display:flex!important;align-items:center!important;gap:6px!important;color:var(--brand-primary)!important;font-weight:500!important;border-top:var(--border-width) solid var(--border)!important}.modal-title{font-size:14px;font-weight:500;margin-bottom:16px}.modal-footer{display:flex;justify-content:flex-end;gap:8px;margin-top:20px}.field{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}.field label{font-size:12px;font-weight:600;color:var(--text-secondary);letter-spacing:.02em}.field input,.field select,.field textarea{padding:5px 8px;width:100%}.field-error{font-size:11px;color:var(--danger-text)}.invite-modal{padding:28px}.invite-modal__field{margin-bottom:14px}.invite-modal__label{display:block;font-size:12px;font-weight:600;color:var(--text-secondary);margin-bottom:5px;letter-spacing:.02em}.invite-modal__input{width:100%;height:40px;padding:0 12px;font-size:13px;border:1.5px solid var(--border);border-radius:var(--radius-md);background:#f8fafc;box-sizing:border-box;font-family:var(--font);color:var(--text-primary);transition:all var(--transition-md)}.invite-modal__input:focus{border-color:var(--brand-primary);background:var(--bg-white);box-shadow:0 0 0 3px #1a3a6b1a;outline:none}.invite-modal__footer{display:flex;justify-content:flex-end;align-items:center;gap:8px;padding-top:16px;border-top:1px solid var(--border);margin-top:16px}::-webkit-scrollbar{width:4px;height:4px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#94a3b8}